Shipping policy
Where we ship from
Every order ships direct from our fulfilment partners in the United States and Spain. Typical delivery 3-7 working days.
Delivery times
- UK & EU: 3-7 working days
- United States: 2-5 working days
- Australia & New Zealand: 7-14 working days
- Canada: 5-10 working days
- Rest of world: 7-21 working days
Shipping costs
Free shipping on UK orders over $50. Flat-rate shipping for all other regions, calculated at checkout.
Tracking
You'll receive a tracking link by email within 24 hours of dispatch.
Customs & duties
For cross-region orders, any customs or import duty is the buyer's responsibility.
Damaged or missing
Email us within 7 days at shaun@primalsupplyco.com with your order number. We'll replace it or refund you.
Contact
SiaMoon Co. LTD, 50/2 Moo 6, Koh Phangan, Surat Thani 84280, Thailand. Email: shaun@primalsupplyco.com